The following papers and presentations are samples of some of the papers and presentations that we have generated over the last several years. As we cull through our archives and discover new ones to share, we will post them here. These papers and presentation are for your personal, non-commercial use only. They are stored as PDF files and require Adobe Acrobat to read them.

	Name	Size(Kb)		Brief Description
	World Class Customer Care	388		Presentation that describes what it takes to create a world class Customer Care Center and support system economically
	Call Center Operations Guide	28		Detailed outline for an Operations Guide
	An Overview of a Channel Assessment Study	44		White paper that describes what a sales, market, and support channel assessment is and what it takes to perform one
	Sales Coverage Analysis	168		Presentation that describes how you can maximize your sales and market coverage, while minimizing your sales and marketing expenses and risks
	Strategic Visioning Workshop Overview	136		Presentation on how to set and/or refine your strategic vision, mission and objectives through a special workshop
	TeleChannel Design Considerations	296		Presentation that describes what are the key and critical components of an integrated telephone channel for new and existing customer sales and support